Account REP

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJs

BJs pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)*

Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

General Responsibility:

Reports to assigned B2B Sales and Development Manager .

• Targeted outreach using leads list, structured daily activities, and consistent cold calling designed to accelerate membership enrollment and drive Omnias sales growth.

• Focus is on new customer acquisition: Generates B2B bulk sales through new and Win Back cus tomers in an assigned territory

• Utilize company supplied equipment, existing IT systems , and business processes to prepare purchase documents for customers

• Follows up on all leads to maximize selling efforts

• Works directly with customers virtually or through visitations at Clubs

• Ability to work in a fast - paced environment that will include some data entry tasks for preparing customer orders

• Collaborate with internal departments as needed to satisfy customer needs and requests

• Execute B2B plans and strategies to accomplish the organizational objectives

Responsibilities:

• Communicate BJs B2B business model and value to new clients

• Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs

• Collect and analyze client data to learn and discern client behavior

• Build client relationships that maximize sales from the current BJs assortment

• Effectively deliver B2B promotion tools and resources to clients

• Collaborate with internal departments and stake holders to facilitate client s needs and fulfillment

• Ability to keep accurate customer record s

• Discover and m aintain knowledge of BJs products, services, and value proposition

• Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes

• Maintain awareness of client problems to communicate appropriate rec ommendations to management staff

• Deliver revenue and profitable margin per the sales targets for your assigned territory

Skills and Qualifications:

• Bachelors degree in sales, communications, or related field preferred

• Bi-lingual preferred

• Proven verbal and written communication skills

• Ability to collect, track and analyze data to draw insights that can be applied to client s needs

• Problem-solving skills

• Active listening skills

• Build rapport and collaborate with BJs stakeholders , vendors , and clients

• Be able to learn new ideas and processes

What Does a n Account Representative Do?

• From a list of assigned prospects + new leads, discover and qualify potential clients

• Discover and quote products from BJs assortment

• Present, close, and process sales orders f or clients

• Ensure client needs are understood and satisfied

• Build and manage client relationships

• Grow quarter -over- quarter revenue and margin dollars in an assigned territory.

• Collect and discern information to ensure BJs offerings meet the individual needs of client s

• Implement B2B strategies and tactics that deliver the entire BJs quote-to-cash process in a mutually beneficial , profitable manner

Account Representative Experience and Skill Requirements:

• Bachelors degree preferred

• 1-2 years proven sales experience in the same or a related field preferred

• Recognized verbal and written communication skills

• Demonstrated problem-solving skills

• Excellent active listening skills

• Ability to build rapport and collaborate with BJs stakeholders, vendors, and with clients

• Be able to learn and teach new ideas and processe s

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $44,500.00.