Staffing Account Manager

Job ID Number

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are seeking a dynamic, client-focused Account Manager to join our growing team. In this role, you will develop and nurture relationships with clients to understand their workforce needs and deliver tailored staffing solutions that support their goals. As the bridge between clients and our recruiting teams, youll manage multiple accounts, ensure high-quality talent delivery, and identify opportunities to expand services and grow long-term partnerships. This position will be full-time and hybrid.

Must be willing to be on-site at client location 3-4 days per week in the Miramar, FL area.

"This position does not offer sponsorship for work authorization."

What Youll Do

Client Relationship Management:

• Develop and maintain strong relationships with assigned clients, serving as the primary point of contact.

• Connect regularly with hiring managers and stakeholders to understand evolving workforce needs.

• Manage day-to-day communication for client accounts, ensuring responsiveness and satisfaction.

• Support both newly awarded work and long-standing client partnerships with equal focus and dedication.

Client and Business Development:

• Identify new opportunities for staffing support within existing accounts and share insights with the Business Development team.

• Collaborate with sales teams on proposals and pitches, offering subject matter expertise in staffing and workforce solutions.

• Negotiate contract terms and support the renewal process to ensure continued service and account growth.

• Represent CAI at client meetings, industry events, and networking opportunities to strengthen our presence and expand relationships.

Talent Delivery Partnership:

• Collaborate with recruiters to ensure timely and accurate delivery of top-tier candidates.

• Provide detailed job specifications and feedback on candidate submissions to drive alignment.

• Advocate for client needs internally and work with delivery teams to ensure service excellence.

• Monitor the success of placements and proactively address any issues to ensure client satisfaction.

Market and Client Insights:

• Stay informed about staffing trends, market dynamics, and competitor activity to better serve clients.

• Translate data into actionable insights that support client workforce planning and strategy.

• Help clients anticipate hiring challenges and offer innovative solutions to meet their goals.

Continuous Improvement:

• Track client metrics and account activity to measure success and identify areas for improvement.

• Share feedback with internal teams to enhance the candidate experience and client outcomes.

• Seek opportunities to improve the overall customer experience through thoughtful, proactive engagement.

What You'll Need

Required:

• 3+ years of success in account management, staffing, or a related client-facing role.

• Experience managing multiple client relationships across varying industries or workforce needs.

• Strong communication and interpersonal skills; able to engage with leaders at all levels.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint, PowerPoint).

• Familiarity with CRM tools (e.g., Salesforce, Phenom) and staffing technologies is a plus.

• Background in supporting clients across diverse industries is highly desired.

• Bachelors degree in Business, Human Resources, or a related field.

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or ....

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.