Customer Service Representative

Join our team at Fil-Tec, Inc., as a Customer Service Representative!

 We are looking for a dedicated individual with a passion for providing exceptional customer service.  You will be empowered to be working with a dynamic group of talented professionals.

Company Information:

We are a uniquely innovative technical fiber manufacturing company headquartered in Washington County, Maryland with operations in Pennsylvania, Florida,and Texas.  Fil-Tec has been innovating the fibers of your home, work, and play for over 45 years.  Our dedication to continuous process improvements and product innovation provides us with the honor of being the leader in the industries we serve. 

Job Responsibilities:

• Handling inbound customer inquiries
• Processing orders and payments
• Resolving customer complaints and issues
• Ensuring service standards are met
• Expediting orders and shipments
• Collaborating with other departments to ensure customer satisfaction
• Participating in training sessions to enhance customer service skills
• Assisting in the development of customer service policies and procedures

Job Requirements:

• Will be working across software platforms (e-commerce, ERP, CRM)
• Proficiency with grammar and sentence structure.
• Proficiency in order entry and processing
• Excellent communication and problem-solving skills
• Ability to adapt to different customer personalities and situations
• Knowledge of product offerings and industries served
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience in handling escalated customer issues and finding satisfactory resolutions
• Ability to provide a high level of accuracy. 
• Experience working with Microsoft 365 (Word, Excel, Powerpoint, Shrepoint, TEAMS, etc.)

Company Culture:

At Fil-Tec, we embrace an environment that supports creative collaboration, transparency, and respect.  We value our team members and strive to provide opportunities that allow for personal and professional growth. 

We are committed to being the leader in the industries we serve through exceptional customer service, product quality, and innovation, providing a work environment that fosters independence, creativity, and commitment to continuous improvement.

EEO Statement:

Fil-Tec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.