Client Relations Specialist - Canada - On Site

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting click to view www.vensure.com .

Position Summary
The Client Relations Specialist is responsible for supporting MPEX clients by answering questions and resolving issues through phone or email communications. They conduct remote meetings to help clients achieve their Key Performance Indicators (KPIs), which vary based on the client's size, service level, and specific needs, while ensuring that all aspects of the client's health, maintenance, and retention are managed effectively.

Essential Duties and Responsibilities

• Learn and convey knowledge of all technical stacks utilized within the organization
• Provide exceptional customer service and support
• Scheduling web-based meetings or phone calls with clients (as needed)
• Work collaboratively with other trainers and system experts to fully help client tickets
• Identify problems and make recommendations on how to overcome the issues.
• Promptly address and resolve client issues, maintain detailed records of client interactions, and collaborate with internal teams to ensure client satisfaction and retention, all aimed at fostering a mutually successful relationship between clients, the sales team, the development team, and operational departments.
• Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfaction.
• Other duties as needed.

• Excellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills necessary.
• General working knowledge of Microsoft Office is preferred.
• Prior experience with payroll software/applications required.
• Excellent verbal and written communication skills in both English and French.
• Critical thinking skills and a high level of emotional intelligence are required.
• Payroll management experience required
• Time & Attendance and HR experience is a plus
• Must be able to perform in a team-oriented, deadline-driven environment

• DEC in Computer Science required
• Minimum of 1 to 3 years of experience in a related field.
• Familiarity with providing web-based training, communications, and payroll management knowledge.
• Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products.
• Must have excellent oral and written communication skills as well as attention to detail